At Prima Watch Company, we are committed to providing high-quality products and excellent customer service. If you experience any issue with your order, we encourage you to contact us before initiating a chargeback.
If your order is delayed, damaged, incorrect, or you have any concerns, please contact our customer support team. We will make every effort to resolve your issue promptly.
A chargeback should only be filed in cases of unauthorized or fraudulent transactions. Filing a chargeback without first contacting us may delay the resolution process.
Once a chargeback is initiated, we will provide your payment provider with all relevant evidence, including:
We reserve the right to dispute any fraudulent or invalid chargeback claims. Orders confirmed as delivered or successfully fulfilled may not qualify for a chargeback.
If you are eligible for a refund under our Return & Refund Policy, we recommend requesting a refund directly from us instead of opening a chargeback. This allows us to process your request much faster.
Customers who abuse the chargeback process or file fraudulent chargeback claims may have future orders canceled or refused.
If you need assistance, please contact our support team before contacting your bank or payment provider.
Email: primawatchcompany@gmail.com
